Subscribe Subscribe | Subscribe Comments RSS
Social Media Tools and Web Strategies for Non-Profits

Most of us have profiles on Linkedin and Plaxo, but what other directories do you find effective? Which are the best for recruiting? Networking? Are there any GOOD directories that are industry-specific? Region-specific? I need your help on this one. Please share which directories have given you results. Thanks!!

Many thanks to all who attended and spoke at the Social Media Primer last night in Herndon, VA. Many thanks to Jill Foster, Shashi Bellamkonda, Ken Fisher and Mayra Ruiz-McPherson for bringing such dynamic information to the attendees.

It was quickly obvious that there is a lot of interest in social media in this region and a growing need for more info. We had a packed house with a wonderful panel and loads of questions from the audience. Here is a down and dirty summary of my presentation on “Creating an Effective Social Media Profile”. Please feel free to ping me with any questions or comments. Can’t wait to connect with you all in the social space!

Also, please enjoy these outstanding photos of the event ala Shashi!

Twitter

Examples of good and bad Twitter profiles…

GOOD Business Profile - @quickenloans (Profile is complete. Interesting background image.)
GOOD Personal Profile - @chrisbrogan (Great profile and follows all the guidelines!)
MY Personal Profile - @gooddogzbeth (Good profile. I hate that iPhone uses coordinates - need to fix that. Planning to fix my background image to something other than my happy hamster.)
BAD Business Profile - @BBC (Irrelevant and ugly background image. No bio. No location.)

  • Use a real photo - we want to know YOU.
  • Include your real name.
  • Include your location.
  • Include a good bio - you’ve got 140 characters - use them.
  • Include your website or blog address.
  • Use a simple but creative background tile.
  • Twitter Grader:  http://twitter.grader.com/ (for those of you hung up on numbers, Twitter Grader ranks your profile based on the folks you follow, who’s following you, your updates, the completeness of your profile, etc. I’m not sure what this REALLY tells you but everyone wants to know where they rank!)

Facebook – Note: I use Facebook for both personal and business purposes.

Examples - it was tough to get examples of Facebook profiles due to privacy settings. Here is a link to my Facebook profile which follows most if not of the guidelines below. You be the judge!

DOs

  • Include a personable photo of yourself. Try to make it social and not a biz head shot.
  • Interact with your friends. Write on their walls. Comment on their photos. Engagement is key.
  • Keep your profile complete and up-to-date.
  • Develop a connection strategy. Mine? Befriend people that matter to you.
  • Check photos in which you’ve been tagged to ensure that there is nothing out there you don’t want others to see.
  • Be yourself - transparent and authentic.
  • Post photos that say something about you and are tasteful. You never know who might be looking at your profile - a potential client? a recruiter?
  • Privacy settings are your friend.

DON’Ts

  • Don’t post questionable photos. What may seem acceptable to you may not be acceptable to potential employers or clients.
  • Don’t deluge business contacts with application requests.
  • Don’t post personal information that you don’t want other folks to have.
  • Don’t be too shy. Social media is about being “social”.
  • Don’t post sensitive information in public areas.

LinkedIn

This is a great example of how to improve your LinkedIn profile as provided by Guy Kawasaki.

BEFORE - LinkedIn Profile Extreme Makeover
AFTER - Guy Kawasaki’s LinkedIn Profile
My LinkedIn Profile (feel free to critique)

  • Your summary is your elevator speech. Make it pop.
  • Work within your network to beef up your recommendations. With permission, recommendations can also be used as testimonials on your website.
  • Find your own strategy for connecting. LinkedIn suggests connecting only with folks you know. Some folks connect to everyone to expand their network. See what works best for you.
  • Include a “human” photo.
  • Keep your profile complete and up-to-date.
  • Get a vanity URL using your name.
  • Be sure to add your specialties because people search on it.
  • Include past jobs and any board or advisory positions.
  • Complete the Additional Information fields – web links, awards, interests and activities.
  • Be sure to include how you want to be contacted and WHO you want to contact you.


And here are a few misc. resources that you might find helpful. =)

On My Soapbox About LinkedIn

I will admit that I am a bargain hunter and will ask for freebies every chance I get. Yesterday, I noticed that LinkedIn had a special for $60/year on presumeably their Business Account. It was noted at the bottom of the page that shows who’s viewed your profile. I clicked through to the subscription page but there was no $60/year special offer. So I emailed LinkedIn’s customer service.

I was very politely told that this was a typo and that their IT department would be removing it immediately (btw - it’s still there).  So, me being the cheapskate that I am, asked if they would still honor the pricing since it WAS listed on the site and I quickly brought it to their attention. I was even more politely told no. They did offer me a free month trial that I would inevitably have to call to cancel after a month because there was no way I was paying $200 for a year’s worth of LinkedIn.  I can hear the conversation now -

BB: “I’d like to cancel my LinkedIn business account.”

LI: “But you’ll miss out on all of the huge business benefits that our paid service offers.”

BB: “No thanks, I want to cancel my account.”

LI: “What if we give you an extra month at the end of the year?”

BB: “Seriously, I want to cancel my account.”

You get the idea. What happened to the days when being a good online citizen was rewarded or when business’s honored their mistakes in order to keep their customers happy? Apparently those days are long gone and I’m personally going to use this experience as a reason to be more accommodating to my own clients (and to check my own work for typos).

I am in the process of writing a social marketing plan for GoodDogz.org. We launched our new website about 2 weeks ago and, without any type of promotion, started immediately receiving blog comments, new NING community members, new LinkedIn group members, etc. It was truly amazing to see how quickly the new social aspects of the site snowballed. Adding these tools to a non-profit site was easy, cheap and effective. Here’s what we added:

That’s it. By adding those 4 tools, we were able to quickly gain more interaction with our audience, more interest and ultimately better resources for our users.

The next step is to create a strategy for promoting and using these tools. Although we were lucky enough to have “built it and they came”, a strategic plan is important to not only establish engagement but maintain an audience of loyal users who will come back often and participate in the conversation. More to come on that and I would love to hear the ideas of others on getting the word out.

As you may have noticed, I’m going through all my old emails and blog feeds this morning. It’s the holiday - aren’t holidays for playing catch-up?

Here is a little nugget that was sent to me and I think it does a great job of summing up LinkedIn. I have been fortunate enough to truly grow my network through LinkedIn and have not only met some great people but have made some beneficial relationships. This article helps justify why you should be there and even gives a some tips to those who are already using the service. Thanks CreativePro.com!

The Fine Art of Linking In

So you’ve set-up your social network - Facebook, MySpace, LinkedIn, Fickr, Twitter - now what? One of the critical paths to success within a social network is participation. Social networking does not to adhere to the “if you build it, they will come” mentality. You must engage your audience and participate in the conversation. Blog regularly. Comment on the blogs of others. Comment on Facebook “walls”. Comment on the photos of others. Reach out to your constituency and understand their needs. Then, do what you can to support them through regular discussion. Share your ideas. Spend a little time everyday feeding and tending to your network. Social = human interaction. People want to be seen, heard and be part of something bigger than them. By talking with your audience, your social network is sure to thrive and grow.

LinkedIn’s latest updates take a few hints from Facebook | Webware : Cool Web apps for everyone

LinkedIn has finished an overhaul of their website. It’s got that FaceBook.com feel, but I found it much easier to navigate. Share your thoughts on this new look.

Blogged with Flock