Comments on: Learning from the Lending Tree http://wstr221.gearhost.us.com/luc1313/bethjbates.com/wwwroot/index.php/2010/03/02/learning-from-the-lending-tree/ Plain English Social Media Tips, Web Tools and Marketing Strategies Thu, 17 Mar 2011 16:41:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Beth J. Bates http://wstr221.gearhost.us.com/luc1313/bethjbates.com/wwwroot/index.php/2010/03/02/learning-from-the-lending-tree/comment-page-1/#comment-1276 Beth J. Bates Fri, 05 Mar 2010 22:36:18 +0000 http://www.bethjbates.com/?p=1164#comment-1276 Hey Angela, thanks for your response. Our first experience with Lending Tree was actually also a car loan. Agreed that the economy was better the first time around. But, I was most disappointed with the numerous unsolicited calls from car dealers who advised that they were referred to us through Lending Tree. We didn't need help finding a car. We needed a loan. The entire process seemed unsupported and we felt a little exploited by the end. Just seems like there is a better way for Lending Tree to communicate with and support their customers. I look forward to seeing better service from Lending Tree in the future! Hey Angela, thanks for your response. Our first experience with Lending Tree was actually also a car loan. Agreed that the economy was better the first time around. But, I was most disappointed with the numerous unsolicited calls from car dealers who advised that they were referred to us through Lending Tree. We didn’t need help finding a car. We needed a loan. The entire process seemed unsupported and we felt a little exploited by the end. Just seems like there is a better way for Lending Tree to communicate with and support their customers. I look forward to seeing better service from Lending Tree in the future!

]]> By: Angela Bull http://wstr221.gearhost.us.com/luc1313/bethjbates.com/wwwroot/index.php/2010/03/02/learning-from-the-lending-tree/comment-page-1/#comment-1273 Angela Bull Thu, 04 Mar 2010 18:20:12 +0000 http://www.bethjbates.com/?p=1164#comment-1273 Beth -- we're happy to hear that your experience of getting a home loan through LendingTree was such a positive one, but sad to read about your disappointment with our auto loan process. The landscape for auto lenders has shrunk drastically over the last couple of years due to the overall economic environment, and our ability to connect consumers with auto loans has been adversely affected as a result. We are working diligently with some of the largest lending institutions out there to find creative ways to remedy this. As such, we really appreciate your feedback and have taken it to heart in terms of reviewing our customer service processes and our auto products. If you'd like us to keep you in the loop as to how we are making changes in these areas, please let us (me) know! Thanks for your feedback! Beth — we’re happy to hear that your experience of getting a home loan through LendingTree was such a positive one, but sad to read about your disappointment with our auto loan process. The landscape for auto lenders has shrunk drastically over the last couple of years due to the overall economic environment, and our ability to connect consumers with auto loans has been adversely affected as a result. We are working diligently with some of the largest lending institutions out there to find creative ways to remedy this.

As such, we really appreciate your feedback and have taken it to heart in terms of reviewing our customer service processes and our auto products. If you’d like us to keep you in the loop as to how we are making changes in these areas, please let us (me) know!

Thanks for your feedback!

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